Refund policy

We want you to be completely satisfied with your purchase. If for any reason you are not, you may request a return within 31 days from the date of receipt.

Please note that the following items are final sale and not eligible for return:

Limited hand-signed editions
Mystery Boxes
Pre-order/time-limited items where terms indicate final sale

How to request a return

Please contact us at info@theskateroom.com before sending anything back.
We will guide you through the process and provide all required information.

Returned products must:

Be unused and in their original condition
Include all original packaging and documentation
Be securely packed to avoid damage in transit

All returns must be sent to our logistics center:
Rue Saint-Denis 134, 1190 Brussels, Belgium

Shipping fees and return labels

Original shipping costs are non-refundable
If you would like us to provide a return shipping label, the cost of the label will be deducted from your refund
We recommend using tracked shipping to ensure the item arrives safely

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to the original method of payment.

Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.

International orders

Orders shipped outside the European Union may incur customs duties or import taxes. These charges are non-refundable and the responsibility of the customer.

If you have any questions about returns, please contact us — we’re here to help.
Thank you for choosing THE SKATEROOM.