FAQs

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Delivery

The Skateroom makes art accessible to all by delivering WORLDWIDE.

We ship express using our preferred courier, UPS. Delivery usually takes 3-5 days after shipping. You will also receive a tracking number to make it easier to follow your purchase.

Taxes are calculated according to your shipping destination. Make sure you select your location to view the correct shipping costs.

Price listings will appear in EUR for countries within the European economic zone. All other territories will have a price listing in USD.

Some countries may require duty or import fees on your order when above a certain value. Our product prices and shipping costs do not include those fees as national policies are very different from one country to another. The payment of customs fees would be handled directly with the carrier.

Our delivery time starts from the moment an order is accepted and includes a 48-hour period where your items will be processed and dispatched. Please note, this can take longer during busy periods.

Once we process your order, you will receive an email containing a tracking number to track its progress online. If you are a registered customer, you can also follow your delivery by signing into your account and selecting ‘My Orders’ or directly on the UPS tracking page by clicking here.

Brexit is now effective since January 2021 and impacts the way we work with our dear UK customers:
– Delivery timings are exceptionally long at the moment and can take up to 3-4 weeks (while we’re still using UPS express).
– The government now imposes import fees for parcel value above 135£.
– Lastly, this 21% VAT that used to be applied on European goods is not required anymore so the price you’ll pay will be excluding VAT.

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