Frequently Asked Questions
You have up to 14 days after receiving your order to request a return. The 14-day return policy is applicable on all products except limited hand-signed editions. Contact us by email at: firstname.lastname@example.org.
We will then provide you with a return label so you can easily send us back the product in the same condition as when received, accompanied by the original packaging and documentation.
Your refund will issued within 14 days after you have requested a return. In some cases, refunds may be withheld until we have received the products back in our stock and performed a thorough quality check.
Once approved, we will use the same means of payment, for reimbursement, as you used for the initial transaction, unless you have explicitly agreed otherwise.