Frequently Asked Questions
Payment and Delivery
We accept Visa, MasterCard, American Express, Maestro, and Bancontact. You can also choose to pay with PayPal.
When selecting this option at checkout, you will be directed to the PayPal site to ‘Log In’ and review the amount shown before clicking ‘Pay Now’. Once this transaction is complete, you will then return to THE SKATEROOM.
THE SKATEROOM uses Secure Socket Layer (SSL) technology to encrypt a protect the data you send us over the internet. If SSL is enabled, you will see a padlock at the top of your browser and you can click on this to find out more information about the SSL digital certificate registration.
You will also notice that when you look at the URL at the top of the browser you will see that it begins with ‘https’ instead of ‘http’. This means that you are in secure mode.
THE SKATEROOM is registered with Let’s Encrypt as an authentic site. This ensures that your information is kept private between your web browser and our web server.
If your card issuer is based in the EU, you may be asked to verify your payment due to a new requirement under the second Payment Services Directive (PSD2). You’ll be directed to a dedicated page to enter further information or asked to authorize the payment using your mobile phone. Once completed, you’ll return to THE SKATEROOM.
THE SKATEROOM makes art accessible to all by delivering WORLDWIDE.
We ship express using our preferred courier, UPS. Delivery usually takes 3-5 days after shipping. You will also receive a tracking number to make it easier to follow your purchase.
THE SKATEROOM makes art accessible to everyone by delivering WORLDWIDE from our warehouse in Belgium.
Taxes are calculated according to your shipping destination. Make sure you select your location to view the correct shipping costs.
Price listings will appear in EUR for countries within the European economic zone. All other territories will have a price listing in USD.
Please note that some non-EU countries do require duty or import fees on your order when above a certain value. Our product prices and shipping costs do not include those fees as national policies are very different from one country to another. The payment of customs fees would be handled directly with the carrier.
Our delivery time starts from the moment an order is accepted and includes a 48-hour period where your items will be processed and dispatched. Please note, this can take longer during busy periods.
Once we process your order, you will receive an email containing a tracking number to track its progress online. If you are a registered customer, you can also follow your delivery by signing into your account and selecting ‘My Orders’ or directly on the UPS tracking page by clicking here.